The Shortlist Atlas Support
A person reads every message. Write in plain words and say what happened.
Contact support
Email support@theshortlistatlas.com. We aim to reply within two business days.
It helps to say which iPhone and iOS version you use, what you were doing, and what happened instead of what you expected. The Help and corrections link in the app (You, then Comfort, Access & Help) starts the email for you.
Report a correction
Facts change: programs open and close, museums shut for renovation and links move. If something in a town profile, dossier or place listing is wrong or out of date, tap “Something wrong? Tell our editors” on that place or town in the app, or email us with the town or place, what you saw, and the official source if you have one. Confirmed corrections reach the app in the next content update.
Subscriptions, the Trip Pass and refunds
- Restore a purchase: in the app, open You, then Membership & Billing, then Restore purchases, signed in to the same Apple Account.
- Cancel or change a subscription: iPhone Settings, then your name, then Subscriptions, or Manage subscription in the app. Cancel at least 24 hours before renewal to avoid the next charge. You keep access until the paid period ends.
- The Trip Pass lasts 30 days from purchase and does not renew.
- Refunds: Apple processes purchases made in the app, so Apple handles refunds at reportaproblem.apple.com. If Apple refuses and you believe that is wrong, email us and we will help where we can.
- Atlas PDFs bought at theshortlistatlas.com: email us with your order number for a missing download or any other problem with the order.
Your data
There is no Atlas account. Your trips and saved towns live on your iPhone and, if iCloud backup is on, in your own iCloud. To move to a new phone, keep iCloud backup on, open the app once on the old phone, then choose Restore from iCloud on the new one. Export and Import in You also make a file you control.
Delete your data
In the app, open You, then Delete Local Atlas Data. This deletes your trips, shortlist, ratings and stay log from the iPhone and from the app's iCloud backup. We hold no copy, so there is nothing else to delete. Deleting data does not cancel a subscription; cancel that in your Apple Account. To ask about emails you have sent us, including deletion, write to support@theshortlistatlas.com. The privacy policy has the details.
About the research
The Atlas is editorial research, not legal, tax, immigration, real estate or financial advice. Confirm every rule with the relevant authority before you act. Section 4 of the terms of use explains this in full.
Company
- Made by
- The Shortlist Atlas LLC, a Wyoming limited liability company
- App Store publisher
- Popquarry Productions Limited Liability Company
- Publisher address
- 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States
- support@theshortlistatlas.com
- Phone
- +1 307 205 1843
- Website
- theshortlistatlas.com